Human Resources

OCOA Human Resources Meeting Recap Tuesday October 8, 2019 Las Vegas, NV Our October session kicked off with brief introductions from each of the participants and updates on several HR career paths.  The chance to connect in person provides a reminder that many of us share the same challenges in our respective call centers and that face to face interaction provides an opportunity to gain additional perspectives in approaching these daily issues.  The group was provided with resources which address some of the more common and growing issues within our respective teams.  These include FMLA, job accommodations, and the increasing challenges within mental health.  These realities are here to stay and will continue to take on a larger presence within our organizations.  Providing tools to effectively address is something we can all benefit from.  We had the privilege of welcoming a local employment attorney to participate in an HR round